Aiding a renowned bank in formulating a Customer Index using IBM Master Data Management solutions
- Industry
- Banking and other financial services
- Location
- 2 South Gyle Crescent, Edinburgh
- Goals
- Aiding the bank in formulating the customer index using IBM Master Data Management.
- Type
- B2B
System and area breakdown
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IBM Master Data Management
AIX, WebSphere DataStage and QualityStage, InfoSphere Master Data Management, Information Server
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Project Resources:
Challenge
The bank had a massive volume of data, but there was a lack of proper IT policies in the process of handling the data. Apart from the sheer volume of data, it was also fraught with ownership issues. It was critical to bring a new dawn in data management and to drive a culture to store data apart from formulating the framework to have a customer index.
Solution
The team discussed with the stakeholders and formulated a robust data framework after taking the stakeholders into confidence. We also provided consultancy on multiple aspects, like infrastructure, managing releases of new packages and integration with DataStage/ QualityStage.
Result
The Actinolix team helped in formulating an overall framework to manage data apart from aiding in formulating the policies to create a Customer Index. The bank expects it will help them in improving customer service by 35% within the first six months.
We were looking for an expert to help us in formulating the Customer Index. There was a large volume of data but was not organised at all. The team from Actinolix enabled us in creating a framework for data management that would help us in finalising the Customer Index and manage data more professionally in the long run.